Clearvince Skin Care Essentials | Clearvince | Best Skin Care Products

Last Updated: June 2025

At ClearVince, we take pride in the quality of every product we make. If you are not completely satisfied with your purchase, we are here to help. Please read our policy carefully before requesting a return or refund.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition
  • The original packaging, seal, and label are intact and undamaged
  • You have proof of purchase (order confirmation email or receipt)

We are unable to accept returns on:

  • Products that have been opened, used, or partially consumed
  • Products purchased on sale or as part of a promotional bundle (unless the product is damaged or defective)
  • Products returned after 7 days of delivery

2. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, we sincerely apologize and will make it right. Please contact us within 48 hours of receiving your order with:

  • Your order number
  • A clear photo of the damaged or defective product
  • A brief description of the issue

Send this information to clearvincepk@gmail.com and we will arrange a replacement or full refund at no extra cost to you.

3. How to Initiate a Return

To start a return, follow these steps:

  1. Email us at clearvincepk@gmail.com with your order number and reason for return
  2. Our team will review your request within 2 business days and confirm eligibility
  3. If approved, we will share the return address and instructions
  4. Pack the product securely in its original packaging and ship it back to us
  5. Once we receive and inspect the returned item, we will process your refund or replacement within 5 business days

Please do not send products back without first contacting us and receiving approval. Unapproved returns will not be processed.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5 to 7 business days
  • The refund will be issued via the original payment method
  • Bank transfer refunds may take additional time depending on your bank

If rejected:

  • We will notify you with the reason
  • The product will be returned to you at your expense

5. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. If you need an exchange for the same item, contact us at clearvincepk@gmail.com.

6. Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect product — ClearVince will cover the return shipping cost
  • If the return is due to a change of mind or personal preference — the customer is responsible for return shipping costs

We recommend using a trackable shipping method for returns. ClearVince is not responsible for items lost in transit during the return.

7. Cash on Delivery Orders

For orders paid via Cash on Delivery (COD), approved refunds will be issued via bank transfer. Please provide your bank account details when contacting us for the refund.

8. Non-Returnable Situations

We reserve the right to refuse returns in the following cases:

  • The product has been used, opened, or shows signs of use
  • The return request is made after 7 days of delivery
  • The product is damaged due to misuse or improper storage
  • No proof of purchase is provided

9. Contact Us

For all return, exchange, or refund queries, please reach out to us directly:

ClearVince Customer Support Email: clearvincepk@gmail.com Website: www.clearvince.com

Our team is available Monday to Saturday, 10am to 7pm PKT. We aim to respond to all queries within 24 hours.

This Refund and Returns Policy applies to all purchases made on www.clearvince.com.